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What are the ADA Complaints, Complaints Questions, Complaints procedure like?
Validity July 2024

Procedures for Access to Personal Data:

The Owner may at any time request ADA INTELLIGENCE access to the personal data it has registered, as well as request the correction, updating or deletion of its personal data, revoke the authorization granted for the processing of these and in general exercise its rights, by submitting queries and claims by the following means: Email: legal@adaintelligence.com

For the attention of the petition, complaint or claim, the following information must be included:

Full name and surnames of the Owner of the personal data.

Contact details of the Owner of the personal data:

email.

Contact telephone numbers.

Reasons or facts that gave rise to the claim, petition or consultation with a brief description of the right you wish to exercise (know, update, rectify, request proof of the authorization granted, revoke, delete, access information, among others).

Signature (if possible).

Identification number.

Once this information has been received, the person in charge will have a maximum period of fifteen (15) business days, counted from the day following the date of your request, query or claim, to attend to it. When it is not possible to attend to the request, query or claim within the aforementioned term, the responsible party will inform the Owner or interested party of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

Submit a Question Complaint Complaints for ADA

At ADA we are committed to providing service of the highest standard. We recognize that sometimes things can go wrong, and when they do, we want you to let us know so we can fix it as soon as possible. So, if you're not happy with something, be sure to let us know by emailing us at legal@adaintelligence.com Our customer support team will be on standby to resolve your questions, complaints, or claims.

ADA Complaint Question Process

When you contact us, we will try to resolve the issue immediately.

If we are unsure whether you want to make a formal complaint, we will consult with you again to ensure that we fully understand you and can address your request in the most appropriate manner.

When we believe we can resolve your complaint within three business days, we will send you our response within that timeframe.

If the issue is more complex or we can't resolve it within three business days:

We will send you an email to confirm that we have received your complaint within that timeframe.

We will always try to provide a final response to your complaint within 15 calendar days. In exceptional circumstances, if there is a delay of more than

15 days, we will keep you informed of our progress by explaining the reasons for the delay and the date by which we will give you a final response (which will be no later than 35 working days). from the date we receive your complaint).

When we provide our final response, we will confirm our decision on your complaint, what we will do to fix things, and information about the Consumer

Ombudsman Service.

If you are not satisfied with our final answer, where you are eligible, you will have the right to refer your case to the Consumer Ombudsman Service.

Consumer Rights and Data Protection

ADA Business Intelligence Corp. You are committed to protecting the privacy and rights of users of our Services. If you have any concerns or complaints about our privacy practices or any other aspect of the use of your personal data, you may contact the following consumer rights protection offices:

At the federal level in the United States:

1) Federal Trade Commission (FTC)

Address:: 600 Pennsylvania Avenue, NW, Washington, DC 20580

Phone:: 1-877-FTC-HELP (1-877-382-4357)

Website: FTC Consumer Protection

2) Department of Health and Human Services (HHS) Office for Civil Rights (OCR)

Address: 200 Independence Avenue, SW, Washington, D.C. 20201

Phone: 1-800-368-1019

Website: HHS Office for Civil Rights

Statewide in Delaware:

1. Delaware Department of Justice - Consumer Protection Unit

Address: 820 N. French Street, Wilmington, DE 19801

Phone:: (302) 577-8600

Website: Delaware DOJ - Consumer Protection

If you have any questions or need more information about how we protect your personal data, please do not hesitate to contact us via legal@adaintelligence.com

Vigencia Julio 2024.
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ADA Intelligence is designed exclusively for adults.

 
Disclaimer: The reports and metrics generated by ADA should not be interpreted or used as professional medical advice, consultation, or guidance. They do not replace the need for medical, psychological, psychiatric, clinical, mental, or emotional health counseling when necessary. ADA is not designed to assist in crises such as abuse, severe mental health conditions that may cause suicidal thoughts, self-harm, or any other medical emergency. ADA does not offer, nor will it offer, medical or clinical counseling.

You must be at least 18 years old to use ADA. Please read the Terms of Service and the Ethics and Privacy Policy to understand your rights and responsibilities as an adult user before using ADA. ADA is intended to be used only by responsible adults.

At ADA Intelligence, we believe that artificial intelligence has the potential to positively transform the world, and we are committed to ensuring that this potential is realized in an ethical, responsible manner, focused on human rights and well-being. The UNESCO principles for AI will guide our actions and decisions as we continue to advance the development of new applications for ADA Intelligence.